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September 2022

Effective Customer Driven Walk Arounds

Service drive vehicle walk arounds with the guest present are the most effective way to sell. It provides an opportunity to establish rapport and build trust.

The following are some simple, fast, and easily performed checks that can be completed on the service drive:

  • Tire depth and condition
  • Wipers, front and rear
  • Battery condition
  • Bulbs and lights
  • Body damage

 All these issues allow the customer to touch or see what service work is needed. 

Comprehensive Fixed Ops Training

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