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February 2023

Service Technicians are in High Demand. This month's TIP will help you Retain Current Staff and Attract New Ones.

Attracting and retaining top service technicians is a problem facing all automotive dealerships, regardless of brand. According to a survey of 17,500 automotive service technicians:

• 13% expect to leave their current dealership within the next 1-2 years
• The majority wouldn’t recommend their workplace to others
• Only 24% said the service advisors properly communicate with them

Below are some Benefits of Appointment Coordinators:

  • Offer continuing education
  • Provide a career path
  • Provide education reimbursement
  • Show growth opportunities
  • Invest in reliable and up-to-date service equipment
  • Offer a tool reimbursement program

Automotive retail is changing. Now is the time to assess your operation, and DealerPRO can provide the training your team wants and needs. You have the right people, and training will have the most significant long-term impact on your business.

Registration is Now Open

Service Advisor
March 13-14
Course Details

  • Proactive Communication Skills when handling customer frustrations with regard to scheduling, parts delays,    and repair completion time
  • Mastering Menu Presentations to Customers & Selling from Inspection Results
  • Telephone Techniques for handling customer calls and proper scheduling practices for higher shop productivity
  • Putting Your Customer First: A 10-Step Service Process for higher customer satisfaction and quicker service
  • Techniques for Delivering Features and Benefits Presentations

Fixed Ops Leadership
March 15-17
Course Details

  • Fixed Operations Performance Metrics to Achieve 100% Absorption
  • Increasing Gross Profit and Margins while Increasing CSI
  • Parts & Service Guides to Net Profit Improvement
  • Managing the 10-Step Service Process for higher customer satisfaction
  • Evaluating & Motivating Employees to Change and Perform Consistently
  • Learning to Hire and Recruit Top Performers
  • Financial Statement Analysis and Building a Profit Improvement Plan
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