Since When is Selling a Bad Thing? Get Rid of that Demarcation Line between Sales and Service! Over the past 20 years, our team at DealerPRO has visited over 2,500 dealerships across the U.S. and Canada to evaluate and enhance…

Revenue-Boosting Tips With competition in the automotive industry at an all-time high,here are effective strategies to help you enhance revenue generation from your service department. TIP of The Month 1. Revisit Unsold Services.  It’s not uncommon for customers to delay or…

How to Recruit Technicians and Bridge the Industry Gap? The shortage of skilled technicians in the auto industry can be a significant challenge for dealerships.

Appointment Coordinators can help your dealership improve shop productivity and increase upsells. Transitioning incoming phone calls from Service Advisors to trained Appointment Coordinators will improve scheduling and allow Service Advisors more time for the reception and walk-around presentations.

Attracting and retaining top service technicians is a problem facing all automotive dealerships, regardless of brand. According to a survey of 17,500 automotive service technicians: • 13% expect to leave their current dealership within the next 1-2 years • The…

Menus Empower Your Customers Offer Them Choices, and Customers Will Choose More.

The First Step is to Look at Your Financials; you can’t manage what you don’t measure. Compare statement to the same month of the previous year. Look for out-of-line conditions in sales, gross profit, and expenses. Review profit margins on…

Take this Simple Test to see if your service department is Dialed-In or Asleep. This test will help you identify any problem areas in your Service Department so you can make changes to close the year strong.

The key objectives of a Features & Benefits Presentation are: Build trust Describe Benefits Safety Reliability Convenience Handling Possible results if not addressed By providing customers with the information they need, you will allow them to make an informed buying…