BDC & Appointment Coordinator
Never underestimate the value of professional phone skills training for both inbound and outbound calls.
Attendees will understand their role within the Service Department
- Benefits of a BDC
- Primary Mission when Answering the Phone
- Information Calls and How to Handle Them
- Addressing Customer Fears: Price and Diagnosis
- Shocking Facts on Incoming Service Calls
- The Value of Selling One More Appointment
Contact us today to learn more about our training programs.
Who should attend:
Any employee that helps answer phones for service customers: BDC rep, cashier, receptionist, advisor, warranty clerk, etc.