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BDC & Appointment Coordinator

Never underestimate the value of professional phone skills training for both inbound and outbound calls.

Attendees will understand their role within the Service Department

  • Benefits of a BDC
  • Primary Mission when Answering the Phone
  • Information Calls and How to Handle Them
  • Addressing Customer Fears: Price and Diagnosis
  • Shocking Facts on Incoming Service Calls
  • The Value of Selling One More Appointment

Contact us today to learn more about our training programs.

Who should attend:

Any employee that helps answer phones for service customers: BDC rep, cashier, receptionist, advisor, warranty clerk, etc.

Learn About Our Award-Winning Training.

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