Never underestimate the value of professional phone skills training for both inbound and outbound calls.

Attendees will understand their role within the Service Department

• Benefits of a BDC
• Primary Mission when Answering the Phone
• Information Calls and How to Handle Them
• Addressing Customer Fears: Price and Diagnosis
• Shocking Facts on Incoming Service Calls
• The Value of Selling One More Appointment

Contact us today to learn more about our training programs.

Who should attend:

Any employee that helps answer phones for service customers: BDC rep, cashier, receptionist, advisor, warranty clerk, etc.